Hi Everybody,
In a recent post, I mentioned that I have been experiencing many problems with online sites... This is the most recent...
Some of you may recall that I had to stop blogging during a period in which I had four major surgeries: a brain tumor removed, replacement of a hip, and removal of cataracts from both eyes, after which I've struggled with a number of issues with my eyesight--more on that later...
During an earlier period in time, many sites allowed users (and still do) to sign in with another site, for easier and faster access... This was at a time when I kept all my passwords in a log book. I wish I had never started to depend upon Google passwords--that's also another story...
When I write a review, I share it to multiple sites, so it was easier to move from one site to another by using fewer password searches... And, at that time, I also would be asked to submit a backup email in case of a problem in getting into a given site... It rarely was necessary, but I always used my google email as backup since all of my files, for years, had been maintained in two primary aol.com accounts.
When I joined LinkedIn, I set up my account with the name I use for book reviews: GABixlerReviews@aol.com. That has never changed. I had seen what happened when writers used multiple names for different genres and had, in turn, tried to find books by that one author on bookstore sites which had been published under different names. I knew I didn't want to get into that type of confusing situation. I sign all of my reviews as GABixlerReviews, including on Amazon.
My point in stressing this is that I would never have created a second account on LinkedIn... All of my reviews had been posted on one account, all of my connections were/are there, all my experience info is there, all of my endorsements... Get the idea... Why would I need another account?
My hypothesis is that sometime during the early part of being on LinkedIn, I was asked to give a backup email address. I had only one other account which I had used when I worked on a professional review site: Independent Professional (IPReviews@gmail.com). Or, at one time I may have been posting on multiple sites and, routinely, Google's mail address pops up quickly and I might have signed on with the address. Neither of these situations would mean that I had added a different account. Yet, not only was an account created as Glenda Bixler, but it had been designated (1) of (2) accounts and that resulted in a complete loss of access to my original and only account that I created.
On the first attempt to get help, I explained what the problem was, that I could not get to my account because of this prioritization... You can search for these two accounts and you will see that there is very little info on that account. But, several of those I have reviewed books for saw that account and connected there...which led me to get mail at the IP address...which was, frankly, the first time I discovered this new account. At that time, I had not even started to review again after my eye operations, so had no reason to even attempt to go to that site. The individual with whom I talked was very considerate, but told me that what I was describing was beyond his authority to fix but he would pass on my concern.
But, apparently his individual added a popup that I was signing on as GABixlerReviews...At that time, I was getting most of my mail via the GABixlerReviews email, so, I was able to get to my account with this popup... Which has now been removed!!! So why bother? (See my next post)
This photo was taken of my screen this morning. I could not get into my account. I went online and did a general search on GABixlerReviews and LinkedIn... My account showed up...
Now look at the top line and look closely to "me" where there is no picture... As soon as I saw that my picture was there on this other account, I deleted my picture from that account. I attempted to delete the page but could not find anyplace I could do it myself, thus sought help...
The following is my interaction with the second customer service individual... (read from the bottom up if you would...) But, first, this woman claimed that the only way she could help me was by giving her a copy of my Driver's License... Here's why I refused...but she kept requesting it!
1. Driver’s LicenseWhat can someone do with a photo of your driver’s license? A lot, actually. Your driver’s license includes a lot of information, including:Your full name
Your address
Your date of birth
Approximate height and weight
Your driver’s license number, which is a unique ID number that might be used for official purposes
A picture of you~ Please note that my picture had been used on this second account...before I deleted it!
~~~
- It should be noted that changes have been made, some of which helped, but then they disappeared...NO contact other than with a case rep has been made... Yet, there is no way around it, my request to close that case, should NOT have stopped my being able to go to my email and enter through to the correct original account. As of this morning, that is no longer possible...
Again, logic says that if it was once functioning properly going through my email and I was active on my correct account, then I can only assume that I am being penalized for refusal to share my personal records with what I consider to be a social connection with other writers... And, I have never participated in any of the job-related sections of the site. Many writers work to connect on multiple sites, especially if self-published. I am merely a part of that PR process for authors...
~~~
You know, you continue to imply that I am lying... I have tried everything possible for me to remove an account that was apparently created when I shared my backup email address, which apparently years ago, or whenever this other account was created was done...I hope you are at least talking about the one account that I wanted deleted Glenda Bixler... Tell me, if I had wanted to use it, then why aren't there any posts by me on that account that was made to supercede my original and only account... surely there had to have been some reason that another account was "created" by me... Your company's unwillingness to handle a mistake whether or not you are wrong is really a difficult to accept. Your unwillingness to just close this case is certainly a hypocritical method of saying you are never going to admit anything that you have no idea how and when the account was created... Do you have documentation that I created that account? Show it to me... If I did I would certainly apologize, but in any event I would continue to seek resolution... Your insistence on my using an ID that personally identifies much more than was needed to OPEN that account (in fact, eithr account) is simply ridiculous... Your supercilious manner with which you have treated me, rather than trying to solve the problem, just tells me that you are in the wrong job...
- On Sunday, February 9, 2025 at 11:20:51 PM EST, LinkedIn Customer Support <linkedin_support@cs.linkedin.com> wrote:
Glenda A. Bixler Reference # 250122-019951
Status: Closed
View your case(s) on our Help Center
You may reply to this case for up to 14 days
Response (02/09/2025 22:20 CST)
Hello Glenda
We do not create any accounts on behalf of our members.
Its user interface oriented. It will be created only if the user has initiated it.
Now that the ID isn't been submitted, I am sorry I won't be able to close the account for you.
As you confirmed, I will be closing the case.
Thank you.
Regards
Caroline
LinkedIn Trust & Consumer Support Consultant
Member (02/08/2025 09:30 CST)
I never wanted to merge two accounts! There is only one account that I created. GABixlerReviews@aol.com. Your continued attempts to imply that I created a second account is wrong. It is quite clear that you all are just trying to manipulate me for whatever reasons...I really have NO interest in continuing your attempts to imply that I want this or that...I pointed out that another account in my name had been listed first and had prevented use of my original account. All of a sudden, I'm being made to
verify something that I didn't create, nor did I ever want merged! Close your Case file...you obviously have no idea what you are doing.
Member (02/08/2025 09:24 CST)
No
Response (02/02/2025 22:41 CST)
Hi Glenda A..
I understand your concerns regarding our request for ID. Member privacy is a top priority for LinkedIn. We need to verify your identity to ensure that we are providing access to the account holder. The system we use for verification processes encrypted scans of your government-issued ID. We'll only hold onto it for a short period of time while we work to resolve this issue. Once resolved, scans and any associated personal information are permanently deleted within 14 days.
Without ID Verification, we won't be able to procced further.
Regards
Caroline
LinkedIn Trust & Consumer Support Consultant
Member (02/01/2025 15:18 CST)
Nope! Sorry! I did not create the second account! I have NO idea how it happened. My guess is that at one point I signed in with a google mail account... That in NO WAY should have been interpreted as a new account created by me. For years, we have been able to sign in as Facebook or some other site where we had an account... IF YOU CHANGED THE POLICY, and did not immediately notify ME at my one and only account, then that was your mistake... Not mine... I refuse to use my own personal id to solve YOUR problem. It is frankly unbelievable that your site would even ask for such identification...I am constantly blasted with "verify your identity" on every single site now... how did your programming get into this mess? I don't know nor care... However, you can be sure that when I am no longer able to easily get to my account, that I will be blogging about it and notifying every other site of this mess... Just the fact that you all are unable to delete an account which you now say is against your policy, even though your program allows 1st and 2nd IDs in your own program??? Has to be a lie! Who are you trying to lie to lady? It is appalling that this site in particular suggests that there is no other way to get this corrected. All that tells me is that, other than sharing book reviews to those who are interested, I would never use your services for getting a job... It is quite clear that you all do not have control of your system... If I haven't already stated, I have been working with computers since 1963...I
have created a facilities management system which was used at a university... To continue to claim that one of MY problems is that YOU can't solve a system problem, is asinine...Do not attempt to try to claim that your programming staff cannot easily delete this account which should never have been created by YOUR staff, however, which way it happened... You all are simply unbelievable!
Response (01/28/2025 23:13 CST)
Hello Glenda,
I understand your concern and I apologize for the inconvenience this has caused.
We found that you have more than one account on the site. As a reminder, the LinkedIn User Agreement and Professional Community Policies considers this a misuse of the service. I'd like to help you either merge your accounts together or close the smaller of the two accounts.
Without Id verification, we won't be able to proceed with any of the requests due to internal polcies.
I hope you would understand and cooperate with me on the same.
Regards
Caroline
LinkedIn Trust & Consumer Support Consultant
Member (01/27/2025 08:28 CST)
I am going to seriously think about this request... I DO NOT WANT TO MERGE ACCOUNTS! I DID NOT REQUEST ANY OF THIS ACTIVITY TO OCCUR... I DID NOT REQUEST THAT LINKEDIN DECIDED TO PLACE A PRIMARY ACCOUNT AS SECOND PRIORITY... I DID NOT CREATE NOR DO I WANT AN ACCOUNT UNDER THE NAME OF GLENDA BIXLER. UNDOUBTEDLY IT WAS CREATED, SOMEHOW, BY A MISTAKE. I HAVE ATTEMPTED TO PROVIDE WHAT I THOUGHT HAPPENED...FINALLY, THIS IS NOT MY FAULT!!! IT IS THE PROGRAMMING STAFF WHO CREATED THIS MESS. NOT ME.
AND NOW YOU WANT ME TO GIVE YOU A KEY ID FOR MYSELF?!!! THIS IS MADNESS! NO WONDER THE WORLD IS IN SUCH A MESS... CORPORATIONS OF ALL KINDS ARE DIGGING INTO PERSONAL DATA ON THE BASIS OF SECURITY--MY SECURITY! CRAZY NONSENSE SINCE THIS MESS WAS CREATED BY LI'S SYSTEM PROCEDURES THAT DID NOT WORK AND SHOULD NEVER HAVE BEEN APPLIED...
AS OF NOW, I THINK IT IS BETTER TO LEAVE THIS SITE RATHER THAN ABIDE BY YOUR NONSENSICAL REQUEST. I HAVE BEEN ON YOUR SITE FOR OVER 15 YEARS AND NOW YOU CANNOT TELL THE DIFFERENCE BETWEEN
MY CORRECT SITE AND THE "CREATED" ONE BY MISTAKE? AS A PROFESSIONAL ORGANIZATIION, YOU ARE INDEED LACKING IN SERVING YOUR SUPPOSED CLIENTS.
IF YOU CANNOT DELETE AN ACCOUNT THAT WAS MADE BY ACCIDENT, BY MAYBE EVEN A HACKER WITHOUT MY GIVING MY ID??? YOU ALL ARE SERIOUSLY LOST IN A COMPUTER SYSTEM THAT IS BROKEN AND SO TIED UP IN PROCEDURES IT IS PATHETIC...
I WAS ONCE RESPONSIBLE FOR A FACILITIES MANAGEMENT SYSTEM USED BY WEST VIRGINIA UNIVERSITY WHICH MOVED FROM MAINFRAME UNTO VARIOUS TYPES OF
COMPUTERS...I KNOW HOW TO CREATE A USER-FRIENDLY SYSTEM... I STUDIED VARIOUS FACILITIES AND SCHEDULING SYSTEMS AND MADE RECOMMENDATIONS... UPON MY RECOMMENDATION, THE PRESIDENT OF THE UNIVERSITY OF ALASKA, IMMEDIATELY BOUGHT SCHEDULE 25 AND IMPLEMENTED IT ON HIS CAMPUS...THAT'S JUST PART OF MY CREDENTIALS...NOW YOU ALL PROVE TO ME THAT YOUR REQUEST IS JUSTIFIED OR I LEAVE AND SPREAD THE WORD...I BLOG, YOU KNOW...AND YES, THIS COULD BE TAKEN AS A THREAT...BUT THEN, I CONSIDER YOUR STATEMENT THAT I MUST
IDENTIFY MYSELF AFTER USING YOUR SITE FOR YEARS, ALSO A THREAT! YOU ALL DECIDE... I REFUSE TO ACCEPT NONSENSE WHEN I HEAR IT!
GABIXLERREVIEWS@AOL.COM MY ONE AND ONLY REVIEW ADDRESS
Response (01/26/2025 23:05 CST)
Hi,
Thank you for reaching out to LinkedIn! I hope your day is going well. My name is Caroline and I would be more than happy to help you today
We no longer accept IDs via email attachment. In order for us to merge your accounts, please upload a scanned image of a government issued ID (for example: a driver's license, passport, or country ID) using this link here:
https://www.linkedin.com/checkpoint/challenge/idv-start/AgHep-nnmNKHHwAAAZSmJoK1DxIn7DEtgUTseKEYEy1b3E5tcXcKS47YxsjXAhwVinW-ddgDQ0bzOSUZcOwAahnnnQETJk2ZLSg3fs4rXTlbVtc?token=AgGUwspkUkXAlQAAAZSmJoLIIlRNL7zXYeLNNoetyiXlk4sG5uSZzW6HM8IAWWSPwk3Jb2kPmh-xflQSwZH5LM7bubFx8X0AShONs8o7_TlRuUN43fIm9DSKAMBKpRS4TqQWRYI4w1wgsfbL4Yx7OWKT7U7 nPpgcIXrJ7zs-dQPU7IJ7P3OTYDembTFo6aT2EEjFp9-aL_sWmTOg0vtEB7ySHyUHc8Dm3jW79fsv9FVO6bEojUZ0pFxL2QZaaU30NkA0no0QqOuNFtrdz919kydh5lXKBy4
The ID must contain your:
• Photo
• Name
• Signature
You will be providing your ID to Persona for verification. If you want LinkedIn to have access to that data so that we can help you directly, you will need to share the data with LinkedIn.
Once you've completed the upload of your ID, please respond to this message, so we can help you gain access to your LinkedIn account. Failure to respond may result in your identity verification being removed prior to issue resolution.
Alternatively, if you don't wish to provide your ID, you can print the following Affidavit of Identity and sign before a Notary Public. Once notarized, this form can be scanned and attached in your response to this message.
Affidavit of Identity form:
https://www.linkedin.com/help/linkedin/answer/3629
I look forward to hearing from you.
Regards
Caroline
LinkedIn Trust & Consumer Support Consultant
Member (01/26/2025 13:59 CST)
I am sorry, but you are very confused... I just left my REAL location GABixlerReviews@aol.com... and posted there and responded to other posts... It functions properly... BUT I must go into my MAIL to get to this account!
I have NO idea how the duplicate account was generated... Glenda Bixler...nor do I know if it has changed...I do notice that when I come in from my mail that an auto signin comes up, but then I still have to sign In. Have no idea what that means...
Ok, I just came in as a search for
Glenda Bixler Linkedin.com/search/results/all/? and the account is still there and not deleted... However, it has been changed to be "2nd" which was formerly "1st" so somebody has been working on the problem.
From my standpoint, however, I do NOT WANT my name there at all with a second account... As you can see (or maybe not?) people have signed to connect, and mail is coming through from the address on that account... Without the Middle Initial, most people will mot find my full name and perhaps look no further to connect...
My email address for reviews is GABixlerReviews@aol.com So I must have the A in my site name as well to avoid confusion...on both email as well as location for connection...
If you are now as confused as I am, well, I hope this helps... Some things have apparently been done since either before or after I submitted this request. BTW this email was provided by a member when they saw my post of having problems. In my opinion, the process for seeking assistance for technical support should be called something else rather than Help...and then be sent to a long list that has nothing to do with system issues...
So to recap, some thing have been done... The deletion of Glenda Bixler account has not been. It was left there and just moved to 2nd location as if I had another account.
You can now come in on a outside location (just checked) and first the pic on the Glenda Bixler account appeared and then moved to the proper pic on GABixler. I must assume this has something to do with the
1st/2nd activity which I DO NOT WANT... As you can see I have nearly 3000 connections on my original account which has been active for 15 or more years... To have another account which allows duplicate or new connections would be a terrible mistake for my purpose as a book reviewer...
Soooo, bottom line, after inspection, the Glenda Bixler account must be deleted to prevent duplicate mail distribution, duplicate contact for me to try to keep track of, and an impossible communication process which is
unmanageable for anybody in my opinion.
I hope this helps... I have been away from online activities due to 4 major surgeries, which has resulted in many problems for many issues. It looks close to being totally corrected... Once the deletion of the second account is made, let me know and I'll be happy to test it all again... Thank you so much! Glenda
inkedin.com/search/results/all/?fetchDeterministicClustersOnly=true&heroEntityKey=urn%3Ali%3Amember%3A1233484361&keywords=glenda%20bixler&
origin=RICH_QUERY_SUGGESTION&position=1&sid=e(3&spellCorrectionEnabled=false
Response (01/26/2025 04:26 CST)
Hi Glenda,
Thank you for reaching out to LinkedIn! I hope your day is going well. My name is Caroline and I would be more than happy to help you today.
I understand your concern and I apologize for the inconvenience this has caused. I will help you out accordingly.
However, I'm really sorry but I can't find an account matching the information you sent. However, I should be able to help if you can send me your profile's web address (URL) and any other email addresses you might have used on LinkedIn.
There are 2 ways to find your profile URL:
1. Search for your name at http://www.linkedin.com/
2. Go to www.google.com and type "LinkedIn" + (Your First and Last Name). For example, if your name is Fred Jones, you'd search for "LinkedIn Fred Jones".
Once you've found your profile, please copy the web address from the top of your browser and paste it into your reply back to me along with other associated email addresses you might have used on LinkedIn.
Please note that while a URL can help me locate your account, I won't be able to take any actions on your behalf unless you provide the full and correct email address associated with the account.
I look forward to your response!
Caroline
LinkedIn Trust & Consumer Support Consultant
Auto-Response (01/22/2025 10:00 CST)
Thanks for contacting us. Someone from our support team will get back to you as soon as possible.
Regards,
Your LinkedIn Customer Experience Team
*** This message is automatically generated by our system to show we've received your case. In order to answer your question or troubleshoot a problem, a LinkedIn representative may need to access your account, including, as needed, your messages and settings. ***
Member (01/22/2025 10:00 CST)
Your Question: Need Duplicate account deleted. I have tried! This account (I don't know how/when it was established is under name Glenda Bixler...Apparently this account (because it was later???) has taken over as 1st in priority...it now controls the entire account. THE ONLY WAY I CAN GET TO MY ACCOUNT shown above is through email and responding to emails from LI... the 1st acct comes up if I just come in to Linked In... I have attempted to delete mail going to the email of this other account and I still get it...and since I want to respond I'll open the email and it goes/then thereafter controls the entire site activity. Please delete Glenda Bixler as an account...Ensure that my long-term account is reinstated as the only and priority account (delete 1st/2nd, I don't want...that account only has 3 followers so that shouldn't be a problem...) My guess is that at some point, I was coming in via IPReviews@gmail.com in answer to an email... thereafter instead of using this as a second email for my account, a new account was created accidentally (?) I know that I would never create a duplicate account. Note: I have discovered that when the 1st acct is in control, i cannot even get to my second...AND this account then controls all of the buttons used to select action...that is, I cannot post on GABixlerReviews, even if both accounts are listed under my name... Serious problem for me...I routinely post book reviews on GABixlerReviews and I do not want to post on this second account where there are none of my followers... When I originally talked to Help, they told me that the problem would have to be sent to somebody else...that's been weeks ago. Please help me get my one and only account back for continued use of LI. Thank you.
Email: gabixlerreviews@aol.com
Issue Type: Account/Settings/Permissions
How can we help?: Lost Access To Primary Email Of Account
On What Device?: Windows Laptop/Desktop
Issue Description: Regain Access To My Account
In Which App or Site?: LinkedIn (Website)
Privacy Policy | User Agreement | Copyright Policy
This is a support email in response to your request submitted on LinkedIn.
This email was intended for Glenda A. Bixler. Learn why we include this.
© 2025 LinkedIn Corporation, 1000 West Maude Avenue, Sunnyvale, CA 94085.
LinkedIn and the LinkedIn logo are registered trademarks of LinkedIn.///
Finally, are you concerned about your personal identity? Are you aware that the President turned over the keys to a man who has no official capacity within the Federal Government and gave access to him and his young systems/programming staff to ALL OF OUR PERSONAL INFORMATION! Wake up! Do not allow yourself to be caught in situations where you lose control of personal information. I've learned the hard way and, believe me, I don't plan on ever returning to LinkedIn unless this problem is corrected WITHOUT SHARING MY PERSONAL INFORMATION... Of course, all of it can possibly be found anywhere since Elon Musk now has total access... But it won't be me who gives it to an online site!
Be careful,
GABixlerReviews
An Update of More unwillingness to help
Tue, Feb 11 at 12:48 AM
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And my response:
You understand nothing Caroline... And, since you obviously have removed anything that had already been done to improve my situation, I am no longer even able to receive mail and enter my original and only site.
Nevertheless, I have written a blog post about all of your actions on my Open Memoir at Book Readers Heaven. I encourage you to read and share with your bosses... People are already reading about how I've been treated by you in particular... Best wishes that you continue to deny you have nothing really to say by claiming you are sooo sorry you can't help, while ensuring that everything has gone backwards! Worse than ever before!
I'll be adding this exchange to my post, dated as an update... It's not nice to be nothing but a follower of rules, without any type of ability to learn to think for yourself...except for retribution... We're having a lot of that at the highest level these days...
On Tuesday, February 11, 2025 at 12:48:20 AM EST, LinkedIn Customer Support <linkedin_support@cs.linkedin.com> wrote:
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